Using opower-correlation-id to triage Digital Self Service Issues
(Doc ID 2768499.1)
Last updated on MAY 01, 2023
Applies to:
Oracle Utilities Digital Self Service Transactions Cloud Service - Version NA and laterInformation in this document applies to any platform.
Purpose
Oracle has worked on methods to effectively triage and troubleshoot issues customers face on the Digital Self Service Web Portal. One workflow implemented to assist this goal is the use of an “opower-correlation-id”. This ID will allow Oracle to pull related logs and increase the efficiency of resolution.
Scope
Details
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