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Using opower-correlation-id to triage Digital Self Service Issues (Doc ID 2768499.1)

Last updated on MAY 01, 2023

Applies to:

Oracle Utilities Digital Self Service Transactions Cloud Service - Version NA and later
Information in this document applies to any platform.

Purpose

Oracle has worked on methods to effectively triage and troubleshoot issues customers face on the Digital Self Service Web Portal. One workflow implemented to assist this goal is the use of an “opower-correlation-id”.  This ID will allow Oracle to pull related logs and increase the efficiency of resolution. 

Scope

 

Details

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