Agents can't View the Customer's Video When Customer using Web App
(Doc ID 2769824.1)
Last updated on MARCH 07, 2022
Applies to:Oracle Fusion B2B Service Cloud Service
Information in this document applies to any platform.
Agents can't view the customer's video when customer is connecting through web app on mobile browser.
However if customer connects through web browser on Desktop browser, agents could see the video.
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