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Send Dunning Letter Process delivery fails with error - Error deliver document to printer. (Doc ID 2773659.1)

Last updated on MAY 30, 2021

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.13.20.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.20.10.0 version, Reports

Send Dunning Letter Process delivery fails with error - Error deliver document to printer.

User is trying to EMAIL the dunning letters to the customers.

ERROR
-----------------------
INSTANCE_ID=bip.bi_server1] [DELIVERY_ID=-1]Error deliver document to printer
Exception happened when calling deliver API
Error deliver document to printer
Exception happened when calling deliver API
oracle.xdo.delivery.DeliveryException: oracle.xdo.delivery.DeliveryException: oracle.xdo.delivery.DeliveryException: HTTP proxy connection could not be established: 503 Service Unavailable

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Make sure the customer profile setups are in place.
2. Run the ESS: Send Dunning Letter

3. When the process is run by the entering the email address in the parameter, it sends the email to the customer.
4. If no email address provided in ESS parameter, Process completes in error.


Cause

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In this Document
Symptoms
Cause
Solution
References


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