HR Help Desk: How To Set Any Of The Fields (Category Name or Category ID) As Required On Service Request Creation Page? (Doc ID 2773683.1)

Last updated on MAY 06, 2022

Applies to:

Goal

On : 11.13.21.01.0 version, Service Request

HR Help DeskHR Help Desk: How To Set Any Of The Fields (Category Name or Category ID) As Required On Service Request Creation Page?

We are trying to make the 'Category' field required on the Service Request creation page (Within the HR Help Desk module for HCM) by using Page Composer and/or Application Composer. Application Composer does not allow us to make this change at all, there is simply no ability to do so. On the other hand, Page Composer does allow us to open the page up for making edits, but we are not seeing any way to make the 'Category' field required. This is very important for our customer because they need their employees to choose a category when creating the SR so that the SR is automatically assigned to the proper Queue. If the service request is created without a Category assigned to it then it will fall into the HR Default Queue and require a Help Desk Admin to manually re-assign, which could be very cumbersome if there are a large number of tickets in this queue.

Could you please let me know if there is any way to make the 'Category' field required on the Service Request creation page?

 

Solution

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