Create Balance Forward Bills Job Is Not Sending Emails
(Doc ID 2774708.1)
Last updated on MAY 15, 2021
Applies to:Oracle Fusion Receivables Cloud Service - Version 11.13.21.01.0 and later
Information in this document applies to any platform.
Balance Forward Billing Program is not sending emails to customer contact's email addresses.
Customer contacts set up is already in place.
Create Balance Forward Bills Doesn't spawn Deliver Balance Forward Bills to deliver emails
The issue can be reproduced at will with the following steps:
- Set up Balance Forward Billing
- Make the Customer's BFB enabled
- Set up Receivables System Options for Email Delivery
- Set Preferred Delivery Method to Email for Email Delivery
- Run the job Create Balance Forward Bills
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