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Attempting To Add TOKEN_PAY_URL Gives Error Record Already Exists (Doc ID 2775428.1)

Last updated on SEPTEMBER 13, 2022

Applies to:

Oracle Fusion Payments Cloud Service - Version 11.13.21.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.21.01.0 version, Setup and Configuration

When attempting to add TOKEN_PAY_URL parameter, getting the following error occurs.

ERROR
-----------------------
A record with this combination already exists


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Manage Payment System task
2. Query and open Cybersource payment system
3. Delete TOKEN_PAY_URL under Tokenization Payment System Settings section
4. Try to recreate TOKEN_PAY_URL and get the error mentioned

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot setup tokenization for Cyberosource

Cause

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In this Document
Symptoms
Cause
Solution
References


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