After Creating A Service Request In The HR Help Desk The Employee Is Not Able To View It
(Doc ID 2777203.1)
Last updated on OCTOBER 27, 2023
Applies to:
Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.21.01.0 and laterInformation in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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An employee creates a service request in the HR Helpdesk page with them self as the Primary Point of Contact. After the service request is created they are not able to view or query it.
EXPECTED BEHAVIOR
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The employee expects to be able to find the service request.
STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Help Desk Service Request page.
2. Create a new service request
3. The employee is unable to find the SR after it is created
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |