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Is It Possible To Autofill Multiples Email Address When Sending An Outbound Email? (Doc ID 2778514.1)

Last updated on AUGUST 26, 2021

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.21.01.0 and later
Information in this document applies to any platform.

Goal

Is there a way to auto-populate the outbound email address with multiple addresses.  For example an inbound e-mail is received to create an SR. The e-mail contains extra email addresses in the CC or BBC or has multiple contacts on it.    When replying instead of just the primary email as the outbound address being auto-populated is it possible to have all of the email addresses automatically added to the To or CC line?
 

Solution

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Goal
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