Bell Icon Is Not Showing The Correct Number Of Notifications (Doc ID 2786963.1)

Last updated on SEPTEMBER 24, 2023

Applies to:

Symptoms

Bell icon is not showing the correct number of notifications.
Enabled activity notifications in Setup and Maintenance > Manage Activity Profile Options.

But the number of notification in the Bell icon is not showing correctly.

You must click on it or log-out then re-login to see the correct number.


EXPECTED BEHAVIOR
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Bell icon should show the number of notifications, or whenever there is a new notification the red color count should appear with active/unattended notification number.

STEPS
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The issue can be reproduced at will with the following steps:
Steps to replicate:
1. Open any Opportunity record
2. Click on Activity subtab > Teams
3. Add any user to the team
4. The user should be able to receive email notification because you added him/her in activity team and the Bell icon should show the number of new notifications

Changes

Cause

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