Credit Note Match Process Does Not Respect Supplier Site Level Tolerance (Doc ID 2789984.1)

Last updated on APRIL 18, 2023

Applies to:

Symptoms

Credit Note Matching is not considering Supplier Site level tolerance settings.

Steps to Recreate:

1. Create an Order with an item of 12 qty and unit cost of 13.27 with multiple taxes.
2. Create an invoice of 12 qty and unit cost should be 21.27.
3. Do a summary match by resolving CBC (charge bck cost). Note that send debit note is N for the supplier options.
4. Run reimrollup batch and notice that a credit note request for cost 8 and qty 12.
5. Create a credit note with a minimal cost difference say 8.17 and qty 13.
6. Setup system level tolerance such that tolerance value is zero.
7. Setup supplier site level tolerance such that tolerance value is more than the variance between credit note and credit note request.
8. Run creditnoteautomatch batch and notice that credit note is still in APPRVE status. It is not considering supplier site level tolerance.
   
   

Changes

Cause

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