Fusion US Payroll: Incorrect Social Security Numbers (SSN) in ADP Third Party Quarterly Extract (Doc ID 2792459.1)

Last updated on JULY 16, 2021

Applies to:

Symptoms

On : 11.13.21.04.0 version, US Payroll

ACTUAL BEHAVIOR
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User ran the ADP third party quarterly extract and found employees having incorrect SSN's in the file.
When uploaded the file to ADP, it is being rejected because of Incorrect SSN.

EXPECTED BEHAVIOR
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ADP third party quarterly extract to generate correct SSN's

STEPS
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The issue can be reproduced at will with the following steps:
1. run the ADP third party quarterly extract;
2. observed employees having incorrect SSN's in the file;
3. when user uploaded the file to ADP, it is being rejected because of Incorrect SSN's

E.q. Employee : 123456
SSN reported in file: 000000000

Cause

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