HR Help Desk - Service Request Mass Update support for the Primary Point of Contact field
(Doc ID 2794001.1)
Last updated on JUNE 02, 2022
Applies to:
Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.21.01.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.21.01.0 version, Service Request
ACTUAL BEHAVIOR
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"Primary Point of Contact" field is not available on the service request mass update page.
EXPECTED BEHAVIOR
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Customer expected the functionality to work for the field "Primary Point of Contact"
STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Service Request list page > Select multiple SRs
2. Actions > Mass Update > Search for "Primary Point of Contact"
3. The field is not available.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |