"Individual Compensation Award Approval" Notification shows the Lookup Code rather than the Lookup Meaning. (Doc ID 2794093.1)

Last updated on JULY 24, 2023

Applies to:

Symptoms

An Individual Compensation Plan has been set up via: My Client Groups/Show More/Individual Compensation Plans.

It has been defined so that it uses an Element, which uses a Common Lookup as one of the input values.

An employee submits Individual Compensation from Me/Quick Actions/show more/my compensation/Actions/Manage Personal Contributions/click on "Add"

• Choose a plan (for example: Employee of the Week)
• Choose an option (for example: Nomination for Employee of the Week)
• Fill in the required details, for example:

date:

amount:

periodicity: periodically

full time equivalent: no

Reason for employee of the week nomination: Excellent Customer Satisfaction -------->This is a list which shows the lookup meanings

• There is a rule set up in Transaction Console for "Manage Personal Contributions" which needs approval from the line manager
• Manager receives the approval:

"Action Required: Individual Compensation Award Approval Requested for <employee name> by <employee name>"

• However in the body of the approval, instead of showing the lookup meaning of "Excellent Customer Satisfaction", it instead shows the lookup code of "Ex_Cus_Sat"

Cause

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