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How to Reset the API Gateway Manager Password (Doc ID 2794577.1)

Last updated on AUGUST 10, 2021

Applies to:

Oracle API Platform Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

Trying to reset the API Gateway fails and the following is seen in the logs:

 

updateCredentials.log

...
DEBUG:root:trying to fetch IDCS access token
DEBUG:root:Calling <IDCS URL>/oauth2/v1/token to fetch access token ...
ERROR:root:Failed to get IDCS access token. HTTP status code: 400
ERROR:root:Error details
ERROR:root:{"error":"invalid_grant","error_description":"You entered an incorrect user name or password.","ecid":"41xHx0d9K00000000"}
ERROR:root:Unable to parse access token
ERROR:root:IDCS token fetch failed, cannot proceed with gateway update credentials
ERROR:main:IDCS token fetch failed, cannot proceed with gateway update credentials
INFO:main:Update credentials step complete. Status = UPDATE_INCOMPLETE .Please refer log file for details.
INFO:main:Execution complete.
DEBUG:root:trying to fetch IDCS access token
DEBUG:root:Calling <IDCS URL>/oauth2/v1/token to fetch access token ...
ERROR:root:Failed to get IDCS access token. HTTP status code: 400
ERROR:root:Error details
ERROR:root:{"error":"invalid_grant","error_description":"Your account is locked. Contact your system administrator.","ecid":"QTjtz0ck300000000"}
ERROR:root:Unable to parse access token
ERROR:root:IDCS token fetch failed, cannot proceed with gateway update credentials
ERROR:main:IDCS token fetch failed, cannot proceed with gateway update credentials
INFO:main:Update credentials step complete. Status = UPDATE_INCOMPLETE .Please refer log file for details.
INFO:main:Execution complete.
DEBUG:root:trying to fetch IDCS access token
DEBUG:root:Calling <IDCS URL>/oauth2/v1/token to fetch access token ...
ERROR:root:Failed to get IDCS access token. HTTP status code: 400
ERROR:root:Error details
ERROR:root:{"error":"invalid_grant","error_description":"You entered an incorrect user name or password.","ecid":"vmdpJ0l5500000000"}
ERROR:root:Unable to parse access token
ERROR:root:IDCS token fetch failed, cannot proceed with gateway update credentials
ERROR:main:IDCS token fetch failed, cannot proceed with gateway update credentials
INFO:main:Update credentials step complete. Status = UPDATE_INCOMPLETE .Please refer log file for details.
INFO:main:Execution complete.

...

main.log

2021-07-23 09:21:09,771 INFO Logging to file /apps/apics_gw/install/logs/main.log
2021-07-23 09:21:56,530 INFO Performing update credentials step.
2021-07-23 09:21:56,531 INFO Logging to file /apps/apics_gw/install/logs/updateCredentials.log
2021-07-23 09:21:56,799 ERROR IDCS token fetch failed, cannot proceed with gateway update credentials
2021-07-23 09:21:56,800 INFO Update credentials step complete. Status = UPDATE_INCOMPLETE .Please refer log file for details.
2021-07-23 09:21:56,800 INFO Execution complete.

 

The logs are found at

.../apps/apics_gw/install/logs
.../apps/apics_gw/install/logs/main.log
.../apps/apics_gw/install/logs/status.log

 

Changes

 N/A

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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