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Fusion Global HR: Convert Pending Worker to Employee Fails Sometimes In 21B. TAC UI Shows JBO-29000: Unexpected exception caught: java.lang.NullPointerException, msg=null: null (Doc ID 2795091.1)

Last updated on JULY 27, 2021

Applies to:

Oracle Fusion Global Human Resources Cloud Service - Version 11.13.21.04.0 to 11.13.21.07.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

New Hire Transactions (after converting from Pending Worker) fails.

These are pending workers imported from Taleo.

Issue started soon after 21B upgrade.

Issue is specific to Prod Environment and not replicated in TEST.

Workaround is to terminate transaction and use quick convert.


ERROR (Transaction Console Log)

JBO-29000: Unexpected exception caught: java.lang.NullPointerException, msg=null: null




STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Login as HR user
2. Navigate My Client Groups > New Person > New Person Dashboard
3. Select Pending Workers
4. Actions > Convert
5. Go to Tools > Transaction Console and see transactions fail after sometime

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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