Invoice Cancellation Process Not Working As Expected In 21B (Doc ID 2796145.1)

Last updated on AUGUST 09, 2024

Applies to:

Symptoms

On : 11.13.21.04.0 version, Manage Contract Billing

ACTUAL BEHAVIOR

Invoice cancellation process not working as expected in 21B like on 21A.

EXPECTED BEHAVIOR

When cancel the invoice the system should generate only one invoice amount of 9900 , USD because we applied 100 USD write-off against the

STEPS

The issue can be reproduced at will with the following steps, for exaample:

1.We have created the Invoice Nr.N, Invoice Amount: 10,000.00, Status Accepted, Date: 6/8/21, Receivables Nr: R
2.Now we have applied the write-off Invoice Nr.N+1 against the Original Invoice N, Credited Invoice Nr.C, Receivables Nr.R,  Invoice Amount: -100
Now original invoice cancelled here system generated two invoice
3)Positive invoice Nr.3 of 100 USD against write-off invoice, on date 6/8/21 and Bill-Through Date: 6/8/21, Receivables Nr.R+1, Invoice Amount: 100
4) Negative -10000 USD for original invoice, Invoice nr.4, date 6/14/21 and Bill-Through Date: 6/8/21, Receivables Nr.R+2, Credited Invoice nr.C
But when cancel the invoice the system should generate only one invoice amount of 9900 USD because we applied 100 USD write-off against the invoice number N

Changes

Cause

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