ErpIntegrationService - downloadESSJobExecutionDetails - Error: An error occurred. Contact your help desk. (Doc ID 2796301.1)

Last updated on NOVEMBER 27, 2023

Applies to:

Symptoms

When attempting to use the webservice ErpIntegrationService -> Operation: downloadESSJobExecutionDetails,
the following error occurs.

ERROR
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Received a SOAP fault while invoking endpoint target: https://<instance_URL>/fscmService/ErpIntegrationService. This indicates a processing exception on the service endpoint side. Please check service side logs to further diagnose the problem
An error occurred. Contact your help desk.


STEPS
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The issue can be reproduced at will with the following steps:
1. Customer is invoking ErpIntegrationService -> Operation: downloadESSJobExecutionDetails via integration
2. They are receiving the error
3. The integration fails

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot get the job details submitted using downloadESSJobExecutionDetails

Changes

Cause

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