CXMaintainCommPreferences Does Not Return Delivery Types For Individual Push Notification Types (Doc ID 2796855.1)

Last updated on JUNE 20, 2023

Applies to:

Goal

When submitting an IWS request for CXMaintainCommPreferences using the READ action, the returned data for push notification types only returns the delivery types for parent push notification types. Individual push notification types does not return the delivery types and notification preference. User is using the base C1-MtCmPf - Maintain Communication Preferences script. Without the information being returned during read, user is unable to determine via IWS what is the contact preference for the customer for a specific notification type.
 

Solution

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