When Resolving Discrepancy, Once Reason Code Is Entered And Press Apply, Does Not Do Anything
(Doc ID 2798167.1)
Last updated on NOVEMBER 25, 2021
Applies to:Oracle Retail Invoice Matching Cloud Service - Version 19.2 and later
Information in this document applies to any platform.
When resolving with the Receipt as Correct the resolution does not get applied.
Steps To Recreate :
Prerequisites: Purchase Order ( PO ) /Shipment with multiple carton receipts with some items with one carton and other with multiple.
Invoice with all items of the PO/Shipment + and extra item, one of the item with multi cartons received needs to be higher than then sum of the quantity on the received.
- Enter summary match.
- Enter detail Match.
- Enter Invoice.Item View
- Leave Receipt Quantity and chose the charge back reason code, and press Apply.
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In this Document