My Oracle Support Banner

When Resolving Discrepancy, Once Reason Code Is Entered And Press Apply, Does Not Do Anything (Doc ID 2798167.1)

Last updated on NOVEMBER 25, 2021

Applies to:

Oracle Retail Invoice Matching Cloud Service - Version 19.2 and later
Information in this document applies to any platform.

Symptoms

When resolving with the Receipt as Correct the resolution does not get applied.

Steps To Recreate :

Prerequisites: Purchase Order ( PO ) /Shipment with multiple carton receipts with some items with one carton and other with multiple.
                     Invoice with all items of the PO/Shipment + and extra item, one of the item with multi cartons received needs to be higher than then sum of the quantity on the received.

  1. Enter summary match.
  2. Enter detail Match.
  3. Enter Invoice.Item View
  4. Leave Receipt Quantity and chose the charge back reason code, and press Apply.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.