My Oracle Support Banner

Oracle Fusion Recruiting Cloud: Job Offer Alerts Not Sending After 21B (Doc ID 2799965.1)

Last updated on AUGUST 27, 2021

Applies to:

Oracle Recruiting Cloud Service - Version 11.13.21.04.0 and later
Information in this document applies to any platform.

Symptoms

Problem Description:

After updating to 21B, job offer alerts are all ending with errors and Recruiters are noticing they no longer receive the seeded alerts.

Errors received are similar to the one below:

Exception when sending message for recipient id: 300000099999999  nullCompleted Processing Template with TemplateId : [3000000999999999] Template Name : [Notify offer team that external candidate accepted job offer], Alert Name : [IRC_JobOffer_Accepted_External] 

Error: java.lang.NullPointerException at java.io.StringReader.(StringReader.java:50) at groovy.text. TemplateEngine.createTemplate(TemplateEngine.java:41) at oracle.apps.hcm.common.core.alerts.AlertUtils.createTemplate(AlertUtils.java:726) at oracle.apps.hcm.common.core.alerts.applicationModule.AlertsAMImpl$TemplateTranslationRow.evaluateBodyExpression(AlertsAMImpl.java:2565)...

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.