Office 365: Users Not Able To Login To O365 Side Panel With Error ZPS_365_5685096 (Doc ID 2800526.1)

Last updated on NOVEMBER 27, 2023

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.21.01.0 and later
Information in this document applies to any platform.

On 11.13.21.01.0, Microsoft Office 365

Customer has multiple users reporting that they are getting error while attempting to login to Side panel

Error Message: "There is an issue communicating with Microsoft Service. Contact your help desk. (ZPS_365_5685096)

Steps to reproduce:

1. Open side panel > click Connect > Click Authorize > See error

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In this Document

Symptoms

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