Employee Is Able To Edit The Solution Description Provided By Agent And Can Even The Change The Solution (Doc ID 2806349.1)

Last updated on AUGUST 29, 2023

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.21.04.0 and later
Information in this document applies to any platform.

Employee is able to edit the solution description provided by agent and can even the change the solution.

How to make the solution section disabled for the employee who has raised the SR, in order to prevent the employee from making any changes?

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