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The Chat Inlay Is Not Displaying In The Correct Language (Doc ID 2807975.1)

Last updated on AUGUST 29, 2023

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.21.04.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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 When the user selects a different language on the customer portal page the chat inlay is not being displayed in the new language. 

EXPECTED BEHAVIOR
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Expect that the fields ( First, last name and e-mail) on the chat inlay will be displayed in the new language.

STEPS
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The issue can be reproduced at will with the following steps:
1. Access the customer portal page.
2.  Change language to a different language  e.g. French
3. The chat inlay is not displayed all in french


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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