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RPAS Cloud: Unable to View POM Logs Due to "Download Log Failed" Message (Doc ID 2810521.1)

Last updated on MAY 30, 2023

Applies to:

Oracle Retail Science Platform Cloud Service - Version 19.1 and later
Oracle Retail Predictive Application Server Cloud Edition - Version 19.0 and later
Oracle Retail Assortment & Item Planning Enterprise Edition Cloud Service - Version 19.0 and later
Oracle Retail Merchandise Financial Planning Enterprise Edition Cloud Service - Version 19.0 and later
Oracle Retail Demand Forecasting Cloud Service - Version 19.0 and later
Information in this document applies to any platform.

Goal

When attempting to view the POM (Process & Orchestration & Monitoring) batch log a pop-up ribbon occurs when clicking on download log button that shows "download log failed" error message.  How can this be resolved?

Solution

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