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'Resolve Discrepancy' Pop-up Loads A Blank Screen (Doc ID 2812307.1)

Last updated on OCTOBER 08, 2021

Applies to:

Oracle Retail Invoice Matching Cloud Service - Version 19.3 and later
Information in this document applies to any platform.


 You observe that after clicking on the 'Resolve' button on the detail matching screen, the resulting 'Resolve Discrepancy' pop-up screen is blank

The issue can be reproduced at will with the following steps:
  1. Create and receive and short receive a PO outside the matching tolerance
  2. Load the invoice for the original order quantity
  3. Go to the Summary Match search screen and input the PO number
  4. Select the order and the corresponding receipt and click Summary Match
  5. Click on Detail Match
  6. Select the line with the quantity discrepancy and click Resolve




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