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Oracle Fusion Recruiting Cloud: Error "Merge Operation Failed" On Merge Operation Between Employee And Candidate (Doc ID 2818075.1)

Last updated on DECEMBER 09, 2021

Applies to:

Oracle Recruiting Cloud Service - Version 11.13.21.07.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.21.07.0 version, Candidate Management

When attempting to merge a candidate with an employee after moving to HR, merge fails

ERROR
-----------------------
"Merge Operation Failed"


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. There is a candidate who has the same Date of birth, Fiscal code, First and Last name of an existing employee
2. Candidate has been moved to offer phase. A candidate duplicate check has been done and no matching were found.
3. Candidate has been moved to HR and system detect a possible duplicate among employees
4. The merge operation was initiated by clicking the "Merge" button, however the system reported this error.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot finalize Recruiting process in case of duplicate candidates who match with existing employees.

Cause

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In this Document
Symptoms
Cause
Solution
References


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