Terminated Employees Are Still Active Selections As "assignee" In Help Desk
(Doc ID 2818388.1)
Last updated on AUGUST 29, 2023
Applies to:
Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.21.07.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.21.07.0 version, Assignment & Omni Routing
ACTUAL BEHAVIOR
Terminated employees (agents) are still active selections as "assignee" in Help Desk
EXPECTED BEHAVIOR
The terminated employees (agents) should not be available when performing a search in the SR Assign To field
The issue can be reproduced at will with the following steps:
1. Create or edit an SR
2. Click on the Assign To field and select search
3. Search for a terminated employee (agent)
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |