My Oracle Support Banner

Password Reset Email Is Not Sent When Contact Is Registered Again in Bill Management (Doc ID 2820837.1)

Last updated on NOVEMBER 10, 2021

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.13.21.07.0 and later
Information in this document applies to any platform.

Symptoms

Password reset email is not sent when Contact is registered again in Bill Management.

Reproduced Steps:

  1. Register External User XXXXX
    External User receives 2 E-mail.
    1st is Title "Welcome to Bill Management".
    2nd is Title "Congratulations - New Account has been created"
    -> This E-mail provides the link of Temporary password.

  2. Un-Register External User

  3. Register External User XXXXX again.
    External User receives 1 E-mail only.
    Title : Welcome to Bill Management
       
        Welcome to Bill Management

        You can now review and manage transactions for this account in a self-service manner.

        Portal Bill Management

        User Name XXXXX
        Customer Account XXXXX
        Party Name XXXXX XXXXX

        The link to reset password will be sent in a separate email.
    Password reset email is not sent.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.