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Cannot upload Encrypted File to Oracle Content Management Cloud Service (Doc ID 2821277.1)

Last updated on AUGUST 22, 2023

Applies to:

Content and Experience Cloud Service - Version N/A and later
Oracle Content Management - Version N/A and later
Content and Experience Cloud Classic - Version 18.1.2 and later
Information in this document applies to any platform.


Users are finding they are unable to upload encrypted files to their Oracle Content Management Content service.  Non-encrypted files upload without any issues.  Users see the following error when attempting to upload encrypted files:   

The response is following one:
"errorMessage": "Content item <filename> was not successfully checked in. Unable to checkin file <filename>. Virus scanner returned 'ENCRYPTED'.

How does a user upload this sort of file?




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