When Searching For Folders Or Documents In Document Manager "Tree View", the Search Will Find the Expected Folders But When Clicking On the Folder Link, Not All Documents Are Displayed (Doc ID 2821678.1)

Last updated on APRIL 04, 2023

Applies to:

Symptoms

When performing a "Find on Page" search for either a Folder or Document, the folder may be found where the documents reside, but when clicking on the folder link that is found during the search no documents or not all documents are displayed. Whereas when navigating to the same folder manually via the bread crumbs, the folder and documents can be fully displayed as expected.


EXPECTED BEHAVIOR
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Expecting that when a folder/sub-folder is displayed in any view, when clicking on it, the page should display all documents contained in that folder.


STEPS
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The issue can be reproduced at will with the following steps:

1. Log into the Unifier Environment.
2. Navigate to Document Manager at either the Company level or Shell level > Company Documents
3. Click on the "Tree View" button > Click on "DM Folder 123" > "DM Sub-Folder" > Several documents are displayed in this folder.
4. Go back to Company Documents > Click on "Find on Page" > Type "DM Sub-Folder" > The same folder is displayed as above, but when clicking on the folder link, Unifier displays "No rows match the current filter(s)" and there are 0 documents displayed.
5. Point the mouse cursor over the "DM Sub-Folder" link and it displays "Folders : 0, Files : 12" but no files are displayed when you click on it.
6. Go back to Company Documents > Click on "Find on Page" > Type "DM Sub-Folder Document XYZ" and there are some specific documents displayed but once again if you click on "DM Sub-Folder" link, it displays "Folders : 0, Files : 12" but no files are displayed when the link is opened.

Cause

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