Appointments Section Does not Load in CX Sales Mobile App
(Doc ID 2822841.1)
Last updated on NOVEMBER 27, 2023
Applies to:
Oracle Fusion Mobile Sales Cloud Service - Version 11.13.21.07.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.21.07.0 version, CX Sales Mobile Application
ACTUAL BEHAVIOR
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Calendar & Around Me feature not working as expected in New CX Sales Mobile App
When attempting to access the Calendar/Appointments area of the new Mobile app whether from the 'Cards' on the Home Page or from clicking 'Appointments' in the navigator, upon click the screen navigates to the Calendar/Appt page but never fully loads to show the details. The longest it was left open is 2 hours, but it never loads.
EXPECTED BEHAVIOR
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Appointment page should load in Mobile
STEPS
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The issue can be reproduced at will with the following steps:
1. Sales Mobile app > Home Page Cards > Calendar/Appointments area or from clicking 'Appointments' in the navigator
2. Upon click the screen navigates to the Calendar/Appt page , but the page never loads
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot open Appointments from Mobile
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |