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Appointments Section Does not Load in CX Sales Mobile App (Doc ID 2822841.1)

Last updated on NOVEMBER 19, 2021

Applies to:

Oracle Fusion Mobile Sales Cloud Service - Version 11.13.21.07.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.21.07.0 version, CX Sales Mobile Application

ACTUAL BEHAVIOR
---------------
Calendar & Around Me feature not working as expected in New CX Sales Mobile App

When attempting to access the Calendar/Appointments area of the new Mobile app whether from the 'Cards' on the Home Page or from clicking 'Appointments' in the navigator, upon click the screen navigates to the Calendar/Appt page but never fully loads to show the details.  The longest it was left open is 2 hours, but it never loads.


EXPECTED BEHAVIOR
-----------------------
Appointment page should load in Mobile

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Sales Mobile app > Home Page Cards > Calendar/Appointments area or from clicking 'Appointments' in the navigator
2. Upon click the screen navigates to the Calendar/Appt page , but the page never loads

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot open Appointments from Mobile

Cause

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In this Document
Symptoms
Cause
Solution
References


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