Invoice Adjustment Error: The sum of debits and credits are out of balance. This action was blocked to avoid inaccurate accounting entries. (AR-855267)
(Doc ID 2826012.1)
Last updated on JANUARY 16, 2024
Applies to:
Oracle Fusion Receivables Cloud Service - Version 11.13.21.07.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.21.07.0 version, Customer Billing (Transactions)
When user is trying to approve the AR invoice adjustment in some scenario the below error message pops up
ERROR
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"The sum of debits and credits are out of balance. This action was blocked to avoid inaccurate accounting entries. (AR-855267)"
STEPS
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The issue can be reproduced at will with the following steps:
1.Create Invoice
2.Create Adjustment
3.Approve adjustments error 'The sum of debits and credits are out of balance. This action was blocked to avoid inaccurate accounting entries. (AR-855267)'
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot approve and account adjustments
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |