Invoice Adjustment Error: The sum of debits and credits are out of balance. This action was blocked to avoid inaccurate accounting entries. (AR-855267) (Doc ID 2826012.1)

Last updated on DECEMBER 03, 2021

Applies to:

Symptoms

On : 11.13.21.07.0 version, Customer Billing (Transactions)


When user is trying to approve the AR invoice adjustment in some scenario the below error message pops up


ERROR
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"The sum of debits and credits are out of balance. This action was blocked to avoid inaccurate accounting entries. (AR-855267)"




STEPS
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The issue can be reproduced at will with the following steps:
1.Create Invoice
2.Create Adjustment
3.Approve adjustments error 'The sum of debits and credits are out of balance. This action was blocked to avoid inaccurate accounting entries. (AR-855267)'

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot approve and account adjustments

Cause

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