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Users Do Not Receive the Customized Email Template When Records Are Assigned to Them in the Workflow (Doc ID 2827479.1)

Last updated on SEPTEMBER 20, 2023

Applies to:

Primavera Unifier Cloud Service - Version 21.1 and later
Primavera Unifier - Version 20.12 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

When Customizing Email Templates, only some users receive them, other users receive the standard email.

EXPECTED BEHAVIOR

All users to receive the correct customized email

STEPS

The issue can be reproduced at will with the following steps:

  1. Log into the Unifier application
  2. Navigate to Company Workspace > Business Process (BP) > [BUSINESS_PROCESS_NAME] > Content > Email content
  3. Create a customized email content
  4. Navigate to the Business Process
  5. Assign users to the Workflow steps
  6. Create a record
  7. Move the record through the Workflow so an email is triggered for both users
  8. Notice that they receive different email formats

Cause

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In this Document
Symptoms
Cause
Solution
References


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