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Custom smart action not working for custom object (Doc ID 2829379.1)

Last updated on APRIL 28, 2022

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.21.07.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.21.07.0 version, Workspace and Adaptive Search

ACTUAL BEHAVIOR
---------------
Smart Action: Custom DCL field is not getting populated even it is included in the Path Parameters

Custom smart actions are created for Billing Profile (custom object) object.


Attached here are the screenshots of the duplicate smart actions

EXPECTED BEHAVIOR
-----------------------
Custom DCL field should be getting populated

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Steps in creating custom smart actions
1. Navigate to Application Composer
2. Under Common Setup, click on Smart Actions
3. Search for existing smart actions under Account object (e.g. Create Task)
4. Duplicate the existing smart action
5. Click Save
6. Open the duplicate smart actions then update as needed.

Cause

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In this Document
Symptoms
Cause
Solution
References


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