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Fusion Global Payroll: Quickpay Error - Complete the incomplete task or roll back the completed task (Doc ID 2832286.1)

Last updated on MARCH 08, 2022

Applies to:

Oracle Fusion Global Payroll Cloud Service - Version 11.13.21.07.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.21.07.0 version, Global Payroll

Not able to run Quick pay for a person.

ERROR
-----------------------
A system error ORA-20001: The requested action can't be processed for this person because either an earlier task is incomplete or a later task is completed. Details: Complete the incomplete task or roll back the completed task. ORA-06512:

ORA-20001: The requested action can't be processed for this person because either an earlier task is incomplete or later task is completed. Details: Complete the incomplete task or roll back the completed task. ORA-06512: at "FUSION.PAY_QUICKPAY_PKG", line 145 ORA-06512: at "FUSION.APP_EXCEPTION", line 60 ORA-06512: at "FUSION.FND_MESSAGE", line 561 ORA-06512: at "FUSION.PAY_ACTION_CREATION", line 301 ORA-06512: at "FUSION.PAY_QUICKPAY_PKG", line 116 ORA-06512: at "FUSION.PAY_QUICKPAY_PKG", line 116 ORA-06512: at line 1

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run Quickpay on 31-Dec-2021
2. Error occurs

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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