Fusion Global Payroll: Quickpay Error - Complete the incomplete task or roll back the completed task (Doc ID 2832286.1)

Last updated on JULY 05, 2023

Applies to:

Symptoms

On : 11.13.21.07.0 version, Global Payroll

Not able to run Quick pay for a person.

ERROR
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A system error ORA-20001: The requested action can't be processed for this person because either an earlier task is incomplete or a later task is completed. Details: Complete the incomplete task or roll back the completed task. ORA-06512:

ORA-20001: The requested action can't be processed for this person because either an earlier task is incomplete or later task is completed. Details: Complete the incomplete task or roll back the completed task. ORA-06512: at "FUSION.PAY_QUICKPAY_PKG", line 145 ORA-06512: at "FUSION.APP_EXCEPTION", line 60 ORA-06512: at "FUSION.FND_MESSAGE", line 561 ORA-06512: at "FUSION.PAY_ACTION_CREATION", line 301 ORA-06512: at "FUSION.PAY_QUICKPAY_PKG", line 116 ORA-06512: at "FUSION.PAY_QUICKPAY_PKG", line 116 ORA-06512: at line 1

STEPS
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The issue can be reproduced at will with the following steps:
1. Run Quickpay on 31-Dec-2021
2. Error occurs

Changes

Cause

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