My Oracle Support Banner

Error Occurs When Trying to Create Credit Note (Doc ID 2832926.1)

Last updated on NOVEMBER 01, 2023

Applies to:

Oracle Retail Invoice Matching Cloud Service - Version 19.3 and later
Information in this document applies to any platform.

Symptoms

Error occurs when trying to create Credit Note (CN).

ERROR
------------
"Total amount does not match the totals of all other costs on the document"

Steps to Recreate:

  1. Setup IM_SYSTEM_OPTIONS.CALC_TOLERANCE_IND = 'P'ercent.
  2. Try to create a credit note at detail level with tax.
  3. Try to save it and notice the below error:
    "Total amount does not match the totals of all other costs on the document"

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.