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FA: SCM: OM: Return (RMA) Order Cancellation Fails With: The update to the return line failed because the receiving status for the return changed, but order management does not have the latest status (FOM-4515053) (Doc ID 2833979.1)

Last updated on APRIL 28, 2022

Applies to:

Oracle Fusion Order Management Cloud Service - Version 11.13.20.01.0 and later
Information in this document applies to any platform.

Symptoms

An error is reported when cancelling a Return (RMA) order:

You cannot cancel order xxxxxx because of the following reason. The submit field for the sales Order xxxxxxx for order line X, in schedule xxxxxxxx_x. the following error occurred

The update to the return line failed because the receiving status for the return changed, but order management does not have the latest status (FOM-4515053)

NOTE: the Return Line Status is - Awaiting Receiving.

Cause

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In this Document
Symptoms
Cause
Solution

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