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Retail Cloud Customers Unable to Download Artifacts from Patches & Updates Tab on My Oracle Support (Doc ID 2842465.1)

Last updated on JANUARY 11, 2024

Applies to:

Oracle Retail Store Operations Cloud Service - Version 17.0 and later
Information in this document applies to any platform.


 You are a Retail Cloud Customer with an active CSI that has been provisioned for the Retail Cloud Service assets and are unable to download artifacts such as the ones listed below from the Patches & Updates tab on My Oracle Support (MOS). You get the following message:


  1. Planning and Optimization Suite Cloud Services: Digital Starter Kits
  2. Store Inventory Operations Cloud Services: SOCS Mobile Application Archive (.MAA) patches
  3. Retail Integration Cloud Services: Cloud Client Connector packs, RIB-EXT binaries etc
  4. Retail Reference Library Release Collateral


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