My Oracle Support Banner

Retail Cloud Customers Unable to Download Artifacts from Patches & Updates Tab on My Oracle Support (Doc ID 2842465.1)

Last updated on OCTOBER 01, 2024

Applies to:

Oracle Retail Store Operations Cloud Service - Version NA and later
Oracle Retail Enterprise Inventory Cloud Service - Version NA and later
Oracle Retail Integration Cloud Service - Version NA and later
Oracle Retail Merchandising Foundation Cloud Service - Version NA and later
Oracle Retail Merchandise Financial Planning Enterprise Edition Cloud Service - Version NA and later
Information in this document applies to any platform.

Goal

 You are a Retail Cloud Customer with an active CSI that has been provisioned for the Retail Cloud Service assets and are unable to download artifacts such as the ones listed below from the Patches & Updates tab on My Oracle Support (MOS). You get the following message:

 

  1. Planning and Optimization Suite Cloud Services: Digital Starter Kits
  2. Store Inventory Operations Cloud Services: SOCS Mobile Application Archive (.MAA) patches
  3. Retail Integration Cloud Services: Cloud Client Connector packs, RIB-EXT binaries etc
  4. Retail Reference Library Release Collateral
  5. Retail Merchandising Data Model

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Goal
Solution
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.