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CX Sales Mobile: Opportunity Redirects To Wrong Lead on Lead Details Page (Doc ID 2846532.1)

Last updated on FEBRUARY 01, 2022

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.21.10.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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On : 11.13.21.10.0 version, CX Sales Mobile Application

Opportunity redirects to wrong Lead

When customer opens any Opportunity in Mobile, they see the Leads that are associated with it. This page shows correct Leads. But when they click on the related Lead, Lead Details page opens , it shows the details of the wrong Lead

Details of the Lead that gets opened also exists in the system

When going from Home > Leads > Opening a Lead, opens correct Lead Details

In SUI, there is no hyperlink to open Lead details by clicking on Lead number on Lead subtab in Opportunities. So cannot test same behavior in SUI

EXPECTED BEHAVIOR
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Clicking on Lead number should open details for the correct Lead


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Home > Opportunities > Click on any Opportunity > Scroll down to see Related Leads > Opening a Lead > Lead Details page opens showing details of a different Lead

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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