CX Sales Mobile: Opportunity Redirects To Wrong Lead on Lead Details Page
(Doc ID 2846532.1)
Last updated on NOVEMBER 27, 2023
Applies to:
Oracle Fusion CX Sales Cloud Service - Version 11.13.21.10.0 and laterInformation in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
---------------
On : 11.13.21.10.0 version, CX Sales Mobile Application
Opportunity redirects to wrong Lead
When customer opens any Opportunity in Mobile, they see the Leads that are associated with it. This page shows correct Leads. But when they click on the related Lead, Lead Details page opens , it shows the details of the wrong Lead
Details of the Lead that gets opened also exists in the system
When going from Home > Leads > Opening a Lead, opens correct Lead Details
In SUI, there is no hyperlink to open Lead details by clicking on Lead number on Lead subtab in Opportunities. So cannot test same behavior in SUI
EXPECTED BEHAVIOR
-----------------------
Clicking on Lead number should open details for the correct Lead
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Home > Opportunities > Click on any Opportunity > Scroll down to see Related Leads > Opening a Lead > Lead Details page opens showing details of a different Lead
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |