Total On-Hand Quantity Incorrect: Known Fixes
(Doc ID 2846632.1)
Last updated on FEBRUARY 12, 2022
Applies to:Oracle Fusion Inventory Management Cloud Service - Version 220.127.116.11.0 and later
Information in this document applies to any platform.
Parent restricted SR 3-27853997401: Total On-Hand Quantity Incorrect
On Fusion11.13.21.07.0 version, Inventory find that Total On-Hand Quantity is incorrect
Case: Customer undertaking stock using the 'Physical Inventory' functionality.
A snapshot was taken of the Inventory at the commencement of the stock take.
This, however, is not showing the correct 'on hand' quantities.
When looking at Item Availability in 'Manage Item Quantities', it shows a lesser number available to Transact / Reserve which is around the level we expect.
There are substantial variation to the value which has a high financial impact to the business as we could be potentially requesting stock write offs when they are not required.
How can this be resolved?
The Helmet - Size 4 (600/610mm) is just one example of many where the on hand quantity is incorrect.
We would expect On Hand = 0, ATR = 0 and ATT = 0
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