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CutomerWorkOrder integration with OFSC Failing (Doc ID 2846832.1)

Last updated on APRIL 19, 2024

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.21.10.0 and later
Information in this document applies to any platform.

Symptoms

Creating a work order in B2B triggers creating a workorder in OFSC as well and after update back to B2B, integration fails.

Steps:

1. Create OFS work order in B2B service application.
2. Its gets created in OFS
3. In OIC the work order is seen
4. When it gets updated it throws an error.

Cause

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In this Document
Symptoms
Cause
Solution
References


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