SA Saudi Arabia Legislation - End of Service Gratuity Not Processed in QuickPay After Termination
(Doc ID 2847573.1)
Last updated on NOVEMBER 01, 2023
Applies to:
Oracle Fusion Global Payroll Cloud Service - Version 11.13.21.10.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.21.10.0 version, SA - Saudi Arabia Legislation
ACTUAL BEHAVIOR
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When trying to calculate termination of an employee, the end of service gratuity is not processed in QuickPay after termination.
EXPECTED BEHAVIOR
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Gratuity should be processed in QuickPay after termination.
STEPS
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The issue can be reproduced at will with the following steps:
1. Complete the termination details;
2. Terminate employee;
3. Run Quick Pay for the affected employee;
4. Notice that gratuity is not processed after termination.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |