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SA Saudi Arabia Legislation - End of Service Gratuity Not Processed in QuickPay After Termination (Doc ID 2847573.1)

Last updated on MARCH 01, 2022

Applies to:

Oracle Fusion Global Payroll Cloud Service - Version 11.13.21.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.21.10.0 version, SA - Saudi Arabia Legislation

ACTUAL BEHAVIOR
---------------
When trying to calculate termination of an employee, the end of service gratuity is not processed in QuickPay after termination.

EXPECTED BEHAVIOR
-----------------------
Gratuity should be processed in QuickPay after termination.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Complete the termination details;
2. Terminate employee;
3. Run Quick Pay for the affected employee;
4. Notice that gratuity is not processed after termination.


Cause

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In this Document
Symptoms
Cause
Solution
References


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