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Field Activity Completed Alert for CCS (Doc ID 2848465.1)

Last updated on MAY 10, 2023

Applies to:

Oracle Utilities Customer Cloud Service - Version 21A and later
Information in this document applies to any platform.

Goal



Field Activity completed alert is missing in CCS

In CC&B, there is a configuration on the FA Type where you can mention that an alert should be displayed in dashboard for X number of days after a field activity of that specific FA Type is completed.
This value X is number field on each FA Type.
This configuration is not done on all FA types but only on some of the important ones where utility expects customer might call back with an issue which might be related to the FA that was just completed.
Similar functionality is not present in CCS for field activities/task types created in SOM.

Is there something in CCS to show completed field tasks in last X days alert?
If not is there a plan to address this missing functionality in CCS which was there in CC&B?
 

Solution

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In this Document
Goal
Solution
References


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