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Reversal Of Debit Memo With Non-Merchandise Component is Erroring Out (Doc ID 2850931.1)

Last updated on JANUARY 11, 2024

Applies to:

Oracle Retail Invoice Matching Cloud Service - Version NA and later
Information in this document applies to any platform.

Symptoms

When trying to reverse a Debit Memo with non-merchandise component it is erroring out and not able to reverse.

ERROR
-----------------------
Some of the Detail Cost is unaccounted for in the Total Cost Non Merchandise Cost is unaccounted for in the Total Cost Some of the Merch or Non-Merch Detail Cost is unaccounted for in the Total Cost Non Merchandise Tax is unaccounted for in the Header Tax Breakdown Some of the Detail Basis is unaccounted for in the Tax Breakdown Some of the Detail Merch or Non-Merch Tax is unaccounted for in the Header Tax Breakdown Non Merchandise Basis is unaccounted for in the Tax Breakdown.

Steps to Recreate:

  1. Create a Debit Memo with non-merchandise component.
  2. Add item & non merch component.
  3. Save the document.
  4. Select the document and click on Reverse.
  5. Select a reason code and submit.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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