Not Able To Scan QR Code Using IOS Devices On VBCS Application (Doc ID 2851481.1)

Last updated on FEBRUARY 24, 2022

Applies to:

Symptoms

Not able to scan a QR code using iOS devices in a VBCS Application
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The QR Code reader is not functioning when using iOS devices on the application that is deployed on VBCS.
This QR Code reader is working correctly when using it on Android devices


Steps to reproduce issue:
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(i) Activate the QR Code reader on the Application using iOS Device.
(ii) Point to QR Code and no action takes place.


Additional information:
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- Documentation/blog referred: https://blogs.oracle.com/vbcs/post/scanning-barcode-and-qr-codes-in-visual-builder
- We are not making a mobile app. It's a web app. The web app is working fine in Android (Chrome/Edge etc). However, it's not working on iPads (Chrome/Safari etc.).
- There doesn't seem to be any issue with the implementation since it's working fine in Android.
- There are no errors in the app.


Tested with
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Android Version: 10 and 11
iOS version: 15.1 / 15.2
iOS devices used for testing: iPhone and iPad (8th Gen)

Cause

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