My Oracle Support Banner

Primavera Administration OCI Cloud: An Existing User Cannot Be Given Primavera Unifier Production Access (Doc ID 2853105.1)

Last updated on MARCH 14, 2024

Applies to:

Primavera Unifier Cloud Service - Version 22.1 and later
Information in this document applies to any platform.


When the Cloud Administrator attempts to provide Primavera Unifier Production application access for a user, the error message below is displayed in Notifications in Primavera Administration:

2022-03-01T22:54:56.157+0000 Creating/Assigning Application Access for Users: 1
2022-03-01T22:54:56.162+0000 Processing User(1/1): FIRSTNAME.LASTNAME@EMAIL.COM
2022-03-01T22:54:57.198+0000 Assigning Application Access failed : PrimaveraUnifierProduction due to Failed: Unifier Response - ["Field uuu_user_email has invalid characters, for username: FIRSTNAME.LASTNAME@EMAIL.COM"]
2022-03-01T22:54:57.202+0000 Assigning Application Access failed for user FIRSTNAME.LASTNAME@EMAIL.COM
2022-03-01T22:54:57.206+0000 Assigned Application Access for User: FIRSTNAME.LASTNAME@EMAIL.COM

The issue can be reproduced at will with the following steps:

  1. Cloud Admin logs into Primavera Administration > User Administration.
  2. Find user FIRSTNAME.LASTNAME@EMAIL.COM > Gear Icon > Manage Application Access > Add Primavera Unifier Production access to the user > Save Changes
  3. There is an error notification in Primavera Administration.
  4. The Notification error indicates that the users Email address has Invalid Characters.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.