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Primavera Administration OCI Cloud: An Existing User Cannot Be Given Primavera Unifier Production Access (Doc ID 2853105.1)

Last updated on MARCH 04, 2022

Applies to:

Primavera Unifier Cloud Service - Version 22.1 and later
Information in this document applies to any platform.

Symptoms

When the Cloud Administrator attempts to provide Primavera Unifier Production application access for a user, the error message below is displayed in Notifications in Primavera Administration:


ERROR
-----------------------
2022-03-01T22:54:56.157+0000 Creating/Assigning Application Access for Users: 1
2022-03-01T22:54:56.162+0000 Processing User(1/1): FIRSTNAME.LASTNAME@EMAIL.COM
2022-03-01T22:54:57.198+0000 Assigning Application Access failed : PrimaveraUnifierProduction due to Failed: Unifier Response - ["Field uuu_user_email has invalid characters, for username: FIRSTNAME.LASTNAME@EMAIL.COM"]
2022-03-01T22:54:57.202+0000 Assigning Application Access failed for user FIRSTNAME.LASTNAME@EMAIL.COM
2022-03-01T22:54:57.206+0000 Assigned Application Access for User: FIRSTNAME.LASTNAME@EMAIL.COM


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Cloud Admin logs into Primavera Administration > User Administration.
  2. Find user FIRSTNAME.LASTNAME@EMAIL.COM > Gear Icon > Manage Application Access > Add Primavera Unifier Production access to the user > Save Changes
  3. There is an error notification in Primavera Administration.
  4. The Notification error indicates that the users Email address has Invalid Characters.

Cause

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In this Document
Symptoms
Cause
Solution


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