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Milestones Not Getting Added To New Or Updated Service Requests Post 22A Update (Doc ID 2853752.1)

Last updated on MARCH 07, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service - Version and later
Oracle Fusion Human Resources Help Desk Cloud Service - Version and later
Information in this document applies to any platform.


When creating or updating a Service Request, the underlying Milestones also get added/updated on the Service Request based on the Milestones configuration/setup.

Post 22A Update, when the following attributes are marked as non-searchable in Application Composer, the Milestones are no longer getting added/updated on the Service Request. Please note these fields are marked as searchable out of the box.

List of fields :




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