My Oracle Support Banner

Milestones Not Getting Added To New Or Updated Service Requests Post 22A Update (Doc ID 2853752.1)

Last updated on MARCH 07, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.22.01.0 and later
Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.22.01.0 and later
Information in this document applies to any platform.

Symptoms

When creating or updating a Service Request, the underlying Milestones also get added/updated on the Service Request based on the Milestones configuration/setup.

Post 22A Update, when the following attributes are marked as non-searchable in Application Composer, the Milestones are no longer getting added/updated on the Service Request. Please note these fields are marked as searchable out of the box.

List of fields :

PrimaryContactPersonProfileId
PrimaryContactPartyName
AssigneePersonName

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.