My Oracle Support Banner

Cannot Login to OCM, Other Users Have No Issues (Doc ID 2854033.1)

Last updated on MARCH 04, 2024

Applies to:

Content and Experience Cloud Classic - Version 18.4.1 and later
Content and Experience Cloud Service - Version 18.4.1 and later
Oracle Content Management - Version 18.4.1 and later
Information in this document applies to any platform.


Cannot login to Oracle Content Management (OCM), other users have no issues.

Tried different browsers and a reboot. Not seen this before and the user is an admin user.

Access to support and user management in cloud still works just fine.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.