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Messages are Failing with "No backend server available for connection: timed out after 10 seconds or idempotent set to OFF or method not idempotent." Error (Doc ID 2855207.1)

Last updated on JUNE 28, 2023

Applies to:

Oracle Retail Integration Cloud Service - Version NA and later
Information in this document applies to any platform.

Symptoms

When publishing messages from external application to RICS through RIB-EXT, they are failing with below errors:

javax.ejb.EJBException: Error while calling Injector Service.: <HTML><HEAD><TITLE>Weblogic Bridge Message</TITLE></HEAD> <BODY><H2>Failure of Web Server bridge:</H2><P><hr>No backend server available for connection: timed out after 10 seconds or idempotent set to OFF or method not idempotent.<hr> </BODY></HTML>

java.lang.RuntimeException: Unable to unmarshall json object to java object.
at com.oracle.retail.integration.common.restservice.provider.JsonToJavaUnmarshaller.unmarshal(JsonToJavaUnmarshaller.java:48)
at com.oracle.retail.integration.common.restservice.provider.ErrorResponseFilter.filter(ErrorResponseFilter.java:59)
at org.glassfish.jersey.client.ClientFilteringStages$ResponseFilterStage.apply(ClientFilteringStages.java:140)
at org.glassfish.jersey.client.ClientFilteringStages$ResponseFilterStage.apply(ClientFilteringStages.java:128)
....

Cause

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