HR Help Desk - Some Outbound Emails Not Delivered
(Doc ID 2858513.1)
Last updated on APRIL 27, 2022
Applies to:
Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.21.07.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.21.07.0 version, Service Request
ACTUAL BEHAVIOR
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HelpDesk - Outbound Emails Not Delivered (Intermittent Issue)
Some users reported that they didn't receive the outbound emails in their email.
EXPECTED BEHAVIOR
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recipients expected to received messages sent from Service Requests
STEPS
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The issue can be reproduced at will with the following steps:
1. From existing SR, send Response message
2. Recipient did not receive email
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, some users are not receiving the messages.
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |