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HR Help Desk - Some Outbound Emails Not Delivered (Doc ID 2858513.1)

Last updated on APRIL 27, 2022

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.21.07.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.21.07.0 version, Service Request

ACTUAL BEHAVIOR
---------------
HelpDesk - Outbound Emails Not Delivered (Intermittent Issue)

Some users reported that they didn't receive the outbound emails in their email.


EXPECTED BEHAVIOR
-----------------------
recipients expected to received messages sent from Service Requests

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. From existing SR, send Response message
2. Recipient did not receive email

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, some users are not receiving the messages.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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